Per Salesforce research, nearly 80% of high-performing field service companies are using artificial intelligence and workflow automation. Let’s dig deeper to reason why this is happening.
As the majority of customers believe that the experience is as important as the service, field service teams are the best channel to deliver it. They are the face of a company outside of the office. However, to thrive in the field, you must strategize for on-field operations with precision and foresight. It does not end with hiring skilled technicians but also extends to proactively scheduling jobs, allocating jobs, monitoring their performance, and equipping them with the right knowledge.
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