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This UK-based company helps clients across telecommunications, rail, civil, utilities, and other field service domains with job management software and related solutions. Their software products are designed specifically for the contractors’ market to streamline commercial management, job scheduling, reporting, tracking, risk assessment, incident management, and other activities.
TechnoScore has been their sole offshore development partner since 2018. We have acted as their captive development center in India, offering field services management app development services and support throughout this time.
The client wanted a white-label mobile application that would function online and offline and adapt to any business’s FSM workflow without performance issues or delays.
They Approached us with the following objectives:
Get a dedicated team of skilled software developers
Get customizable niche solutions designed for the FSM industry
Meet the unique needs of different field service management businesses (the end-users)
Our client partnered with a municipal government body in London, UK. Their technicians struggled to identify pipe blockages on job sites. We were tasked with developing a custom FSM app to address this issue.
Our field service management application developers referred to the UK building regulations, which set standards for designing and constructing buildings and roads, including pipe structures. We incorporated this information into an interactive map of common plumbing structures within the FSM module. The site engineer could select a plumbing structure and slide along the virtual map to label the areas of blockages during the survey, making it easier for the technician to fix the problem.
This innovative solution demonstrated our ability to acquire industry-specific knowledge and deliver solutions that could address real-world challenges for our client's target consumer.
We aligned a team of eight to start the project. Like the challenge illustrated above, we built multiple modules according to the client’s needs. These included job management applications, field service reporting solutions, FSM communication software, dispatch software, mobile billing software, asset management applications, store management apps, etc. Each module was customizable according to the end-user and built for Android and iOS. Here are a few of them in detail.
35% increase in new customer acquisitions over the years for our client
An average 46% reduction in the average time spent on each job site for our client’s customers
An overall 65% increase in customer satisfaction ratings, as measured by post-service surveys
20% reduction in fuel costs for a majority of our client’s end-users
Project initiation within 48 hours
Round-the-clock support
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